- Due to the personal and handmade nature of our candles, we currently cannot accept returns unless the product arrives damaged or defective.

- If your candle is damaged during shipping, please contact us within 7 days of receiving your order. We will provide a replacement or a refund.

- For any questions about your order, feel free to reach out at [jane@eternaarte.com/contact form https://sigilandflame.store/pages/contact].